Technical Support Representative
Location: Auckland, New Zealand
Role Type: Permanent, Full-time
A unique opportunity has arisen for a 100% in-house Technical Support Representative, this is a role that functions to serve our external customers, providing superior technical support.
Our client base consists of predominantly security installation professionals providing support for ICT specific hardware and software. Our cutting-edge products are highly versatile, this means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.
You will be working reasonably autonomously as part of a friendly, close knit team so having the right personality is just as important as experience. There is potential for career progression within a professional development environment for the right candidate, with demonstrated outstanding work ethic and exceptional skills. Full training will be provided on the ins and outs of our products. Learn more here: https://ict.co/products-solutions/
This is a multi-faceted role that encompasses the following:
- Providing solutions and building relationships with customers
- Prioritizing workloads and providing project specific technical support
- Assisting with testing and replication of issues to define and close support tickets
- Ensuring customer knowledge base is advanced with key product information where applicable
Our ideal candidate will have the following:
- Security, CCTV or Access Control industry experience
- Exceptional problem solving skills and attention to detail
- Exceptional communication skills (written and verbal)
- A passion for providing top notch customer service
- High level of motivation with the ability to work unsupervised
ICT offers a unique, friendly and professional team environment with personal growth and career development on offer for the right person. Our diligent teams are committed and hard-working, but we like to ensure we have fun too. We have an active Social Club with regular extra-curricular events, and offer many benefits including, onsite yoga, fruit boxes (twice weekly) and onsite massages once per month.
Only applicants with the right to work permanently in New Zealand will be considered for this position. Successful applicants will be required to consent to police checks.
If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to: hr@ict.co
