You know our name. But what about the people behind ICT and the skills and experience we offer your business? Building and supporting the best products in the industry can’t be done without the best team. Every one of our team members brings a unique set of skills and experience to the company and while we may be a very diverse bunch, we all share the same passion and enthusiasm for creating groundbreaking products that meet your needs.
Here’s just some of our awesome team...
The brains, founder and CEO of ICT, Hayden is a very hands-on, energetic individual who is well-known for his integrity, intelligence, and outright competitiveness - in everything from technical and industry knowledge and performance, to sports and outdoor pursuits. When not mentally inventing the next great thing in electronics, security and access control, Hayden can be found mountain biking, surfing, running, playing squash or hockey (among many other things, in case he should get bored).
Damon has a long-standing love of technology, and aside from extensive experience within the access control and security industry, has a diverse background which includes a spell of helicopter flying. His dedication and commitment to ICT clients and solutions means he is always on the go – a game that now involves the whole family since moving them to Colorado to take the reins of the US operation in 2015.
A founding employee, Damian has worked hands-on in every department of ICT. Alongside Hayden, he created the company's embedded product line, starting with a single alarm keypad, and expanding into one of the industry's most flexible systems. As head of R&D, he is responsible for product development at all levels, and leads an elite and innovative hand-picked development team. Not satisfied with constant “tinkering” in his working life, in his spare time he creates automated vehicle control systems for New Zealand’s film industry, and engine management systems aimed at high efficiency, high performance race vehicles.
Despite having a young family and surviving on a large amount of broken sleep, Richard has a great enthusiasm for fitness and the great outdoors which fortunately also counters his love of craft beer and food. A keen rugby league fan and NZ Warriors supporter, he also likes to ‘experiment’ in half marathons and has even undertaken the 100km Trail Walker event. These days however, he prefers to go the extra mile for his customers.
With over 10 years of experience in the security industry John King has done it all from installation, service, sales, and management. John spends most of his time away from the office trying to keep his four boys under control. When he and wife Nicole have time to themselves, they enjoy boating, watching football (GO PACK GO!!), snowboarding, ice fishing, snowmobiling, and riding motorcycles. John is also a veteran of the US Air Force.
Having spent the last 22 years in the physical security industry in roles ranging from technical support, field sales and marketing, Pat has a deep understanding when it comes to providing guidance on a comprehensive security solution. His expertise encompasses intrusion detection, access control, video surveillance and distributed audio systems. He has long had a passion for access control since it always seems to ‘open doors’ to new and exciting integration challenges. In his spare time, Pat enjoys watching Formula 1 racing, cycling, and running.
Are you a proactive relationship builder with a technical aptitude and good commercial acumen? We're seeking a highly motivated Sales Manager for the Western US region. If this sounds like you, get in touch with our HR team today.
Ed has been in the security industry for more than ten years and has held roles as a technician and, more recently, as a consultant. Married with two very active boys that keep him on his toes, when he’s not working, Ed enjoys attending his kids sporting events, boy scout events, school events. Ed is a lifelong Boston sports fan, supporting the Red Sox, Patriots, and the Bruins. He is also an avid hockey player, enjoys riding motorcycles, and tries to fit in time at the gym when he can. With a passion for technology and exceeding customer expectations, he is always striving to improve customer relationships.
Andre is a sales and marketing strategist with over 20 years in the security industry. After spending nearly two decades working with some of the largest security companies in the world, he truly knows what drives the needs of security integrators and end users users today. Those that work with Andre, can expect 100% transparency and the utmost professionalism. When not working, Andre enjoys spending time with his family as well as playing all types of sports including hockey and soccer.
Nicole is arguably one of the most popular people in the Support team. While not wanting to take away from her consistently bubbly personality and can-do attitude, this is mostly down to her experience and training in patisserie - she creates the most INCREDIBLE cakes. More importantly, she can often be coaxed or bribed into providing them, much to the team’s delight. Nicole is very knowledgeable on ICT products and solutions and is always happy to answer customer queries, be they big curly ones, or small and simple.
Eric comes from a strong training background which includes both education and business information systems and he looks forward to using his skills to benefit ICT customers across the USA. An avid history and philosophy buff, he is also a fan of classic rock (his favorites are Led Zeppelin and The Grateful Dead) and played in a band for a short time. A Colorado resident for 11 years, Eric enjoys outdoor activities such as hiking and camping.
Daniel is part of the US Technical Support team, where he enjoys sharing his wealth of technical expertize with our customers. He describes his guilty pleasure as new technology, be it phones, PCs or TVs. Daniel also loves camping and back-packing in the mountains (which are perfect pastimes when located in Denver, Colorado) and seeing live bands at concerts. Unfortunately, he and his wife Rebecca will be far too busy for these pursuits following the arrival of their second child. They are also very very tired...
Erik has more than 10 years experience in retail and customer service, with over 5 years in management positions. A Colorado native, he can often be found snowboarding, camping, hiking, fishing, or playing golf. Always keen to discover new things, he enjoys tinkering with new technologies, learning about history, culture, and space exploration. He is also a self-confessed movie, tv show, and video game buff.
Lexa is a Denver ‘transplant’ having left a large family in Illinois to explore the Rocky Mountains. She has a passion for outdoor activities including camping, skiing, and rock climbing, and it was this passion that saw her move to Colorado in the first place. Lexa also really enjoys baking - much to the excitement of the office staff who are more than willing to help sample her creations.
Peter has been a musician for over twenty years and can play seven different instruments. Technology and music have always been passions for Peter, and he enjoys studying for various certifications in the world of IT. Whether building a new PC or helping family and friends troubleshoot PC issues, he is always eager to help solve a problem related to technology
Lydia appreciates all mediums of art and - like most of the Denver office - enjoys hiking and rock climbing in her spare time. She has a passion for life and loves to travel. She has visited many states across the US and travelled to Korea where she taught martial arts for two years.
Sarah is an Artist, a US Navy veteran, and an outdoor enthusiast with various certifications in sailing, scuba diving, outdoor education, and survival skills. She loves to travel and is currently studying towards a BA with a major in Anthropology and a minor in Studio Art-Painting.
Ian has spent most of his career traveling extensively across Europe, the Middle East, USA and Asia, and working for technology companies in sales, marketing and management roles. When time allows he wants to explore the continents he hasn’t yet travelled, and would like to undertake a ‘Coast to Coast’ hike of the UK, back packing through the national parks. A few years ago, he undertook the 4 Peaks – running up and down the 4 highest mountains England, Scotland, Wales and Ireland. Most of his spare time is now spent maintaining his garden, undertaking DIY projects, and developing his tasting skills for red wine.
Nicholas has extensive knowledge of the security and access control industry having spent time as an ICT integrator. Based in Greece with its beautiful beaches, he used to be a kite surfer and snowboarder until spinal cord surgery put an end to the 'madness'. He is a huge basketball fan and describes himself as an annoying perfectionist. He likes to spend his weekends with his family and his ideal holidays would be summers in Greece and Christmas in London. Not a bad way to kick back and relax.
Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.
Dave has worked in the security industry for over 25 years and previously ran a successful electronic security and locksmith business. Responsible for more than 150 Protege installatons over the years, he has developed a strong relationship with ICT from the beginning and looks forward to sharing his experience with others. A firm believer that customer satisfaction equals success, he is always willing to go the extra distance to help customers achieve their goals. When not at work, Dave enjoys, kiteboarding, wakeboarding, and V8 Supercars.
Brad has more than 14 years experience in the security industry, first starting out as a locksmith apprentice. He is highly competitive when it comes to securing projects, and thrives on his ability to accurately assess business requirements in order to implement the best customized solution. Outside of work, he enjoys the local beaches, motorbike riding, mountain biking, camping, rugby league, cricket, and undertaking various DIY projects around the home. He also likes to partake in more physical challenges such as Tough Mudder, and completed the Great Ocean Road Marathon in 2016.
Harriet’s love of people and background in providing outstanding customer service to ICT’s clients has made her a very popular asset within the Sales team. When not liaising with customers, Harriet enthusiastically juggles a hectic social life, competing in various sporting activities and throwing herself into just about every challenge she hears of… Harriet is also very knowledgeable when it comes to ICT’s security and access control products, and enjoys demonstrating the opportunities and scope ICT solutions provide to our clients.
Shaun has a very unique trait - he has worked in every department at ICT. His history with us has seen him hold roles in production, tech support, and R&D, before moving into sales where his depth of company experience, product knowledge, and outstanding interpersonal skills are a true asset. He was a craft baker in Wellington for 7 years and did his apprenticeship in a pretzel factory. Outside of work, he enjoys outdoor pursuits such as mountain biking, trail running and scuba diving, and enjoys a busy homelife with his partner and twin girls.
Shannyn has a love of shoes - with 137 pairs at last count, and she has been shopping since then. Often described as two different people in one body, Shannyn enjoys outdoor activities and playing sports such as hockey, tennis and social netball, but also has a really ‘girlie’ side with an interest in make-up artistry, music and reading. No one can deny Shannyn is a social butterfly, though, and she loves pretty much any social occasion where she can meet new people and clients.
Katie has an abundance of patience and is somehow always smiling. She brings her love of people and problem solving skills to the benefit of the Sales team at ICT. Katie's patience is no doubt a result of having two young daughters at home that keep her home life incredibly busy and challenging, and she is another keen, long-term hockey player to watch out for on the ICT team! She also loves snowboarding, spending nearly every weekend over winter on the slopes of Mt Ruapehu.
Laura is eminently suited to the role of Administration Manager with her friendly, calm, and professional disposition. She is very approachable and enjoys problem solving, which she achieves in a proficient, composed manner. In her spare time, Laura plays hockey where we suspect her alter-ego kicks in and she works out any hidden aggression. After living overseas for six years, Laura has returned to Auckland’s North Shore and is enjoying being back on her home turf and familiarizing herself with ICT’s extensive client base.
Tu has been working with people since he was 15. He holds a degree in Marketing and Management and - like many kiwis - has spent time working overseas, including teaching English in Korea, Japan and Poland, and coaching hockey in Northern Ireland. He enjoys seeing 'problem' students get interested in his classes and achieve more than they thought possible. Outside of work, Tu likes Korean fried chicken, people, nature, and travel. Not necessarily in that order. Tu also won a gold medal at the first NZ, Australia, and Japan karate competition.
Jennifer joins the ICT team with a strong background in appliance retail, administration, and customer services. In her spare time, she enjoys travelling, tramping, and other outdoor activities. She has a love for animals - especially dogs - and lives on a large rural section with her partner of 10 years.
Emma has held a number of roles in customer services. She enjoys photography – particularly of the beautiful surf beaches around New Zealand – and teaching herself new camera skills. At the weekend, Emma balances her love for baking sweet treats with cooking healthy meals, and likes to take bush walks or visit the local beaches. She’d love to travel all over New Zealand and see all the scenic places the country has to offer, but would also enjoy a trip to Hawaii or another tropical destination.
Although she is a registered primary school teacher with a Masters Degree in Special Education, Annabelle has always worked in sales and customer services. She originally moved to New Zealand to study further but loved the place – and the steak - so much that she ended up staying. Outside of work, Annabelle enjoys travelling, exploring every corner of the country, and trying new cuisines. She has a weakness for chocolate and icecream, and one day wants to visit the Maldives.
Vanessa is responsible for ensuring ICT’s head office runs smoothly – a task she handles with ease. Originally from England, she met her husband in Sydney while on a working holiday in Australia. They moved to NZ over 30 years ago where they’ve raised 3 (now grown) children. She once survived 3 ‘awful’ days rowing the rapids on the Wanganui River, and on a recent trip to Thailand went sailing during a monsoon with 60 knot winds. Her ideal holiday destination is now somewhere on dry land – be it an African Safari or a day shopping at Sylvia Park.
Daniel brings his enthusiasm for resolving technical challenges and a highly regarded customer focus to the Technical Trainer role, where he supports clients to master a broad understanding of the complexities available within ICT systems. Daniel is exceptionally knowledgeable when it comes to sophisticated audio-visual and hi-fi equipment, which he spends much of his spare time playing with. He lives with his wife and two totally hairless Sphynx cats… a very practical choice for haters of hairy clothing.
Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a ‘taxi’ service to their sports events. He still plays club hockey and is a member of ICT’s summer hockey team. He loves to travel, and can’t think of anything more enjoyable than lying by the pool with a good book in sunny Fiji..
Basil slotted in to the support team with ease – not least due to his interest in and familiarity with technology and his enquiring mind around how things work. Originally from Wellington, he likes to spend his weekends tripping around getting to know new places and discovering where he can go scuba diving, or playing video games to relax.
Bryn is extremely driven when it comes to learning how technical devices operate and enjoys using that knowledge to troubleshoot and fix them. It’s this drive that led him to complete a degree in Computer Systems Engineering, and ultimately to his current position at ICT. He has a substantial transformers collection (300+ and still growing), and likes to spend his free time playing videogames, board games with friends, and running to keep fit.
With a passion for technology and all that comes with it, Cameron joined the support team shortly after completing his IT degree at Auckland University and has taken to it like a duck to water. Although seemingly dormant due to the number of TV shows he watches and the computer games he plays, he is very much the opposite – he is involved in countless sports teams and has a love for skydiving with the goal of gaining his A certificate. He’s loving it here at ICT and can't wait to keep learning. He also makes a wicked Piña Colada.
Harley has been interested in computers and technology for as long as he can remember. He started tinkering with electronics as a youngster until becoming interested in programming and software development. He's the resident tech expert for his family and friends and has a huge passion for cars and motorcycles, especially when it comes to making them go fast. In his spare time he can usually be found on his computer, in the garage, or both.
Stephenie joined ICT as an intern in 2015 after completing her Bachelors of Engineering, and has held roles in both our Tech Support and R&D departments. She made the move to Melbourne in 2018, and while she may have crossed the Tasman Sea, she remains true to her roots with a jar of office marmite. Outside of work, you can find her skating around on the roller derby track, at the boxing gym, or bouncing around at a live music event. She also maintains a considerably large and extensive snack drawer at her desk to keep her energy levels up – not at all surprising with her active lifestyle.
Alastair joined our tech support team after completing a degree in Computer and Information Sciences from AUT where he majored in Software Development. When not at work, Alastair enjoys playing guitar, listening to music, and spending time on his PC. He’d like to visit Japan and explore Tokyo, and he’s always keen to improve his darts and pool skills.
The latest addition to the tech support team, Mitchell is originally from South Africa and has been living in New Zealand for almost 11 years. Outside of work, he loves photography and exploring the outdoors – two things that he feels go hand in hand. He’s enjoyed gaming since he was 4 years old and has a keen interest in technology - not really surprising given his choice of career.