You know our name. But what about the people behind ICT and the skills and experience we offer your business? Building and supporting the best products in the industry can’t be done without the best team. Every one of our team members brings a unique set of skills and experience to the company and while we may be a very diverse bunch, we all share the same passion and enthusiasm for creating groundbreaking products that meet your needs.
Here’s just some of our awesome team...
The brains, founder and CEO of ICT, Hayden is a very hands-on, energetic individual who is well-known for his integrity, intelligence, and outright competitiveness - in everything from technical and industry knowledge and performance, to sports and outdoor pursuits. When not mentally inventing the next great thing in electronics, security and access control, Hayden can be found mountain biking, surfing, running, playing squash or hockey (among many other things, in case he should get bored).
Damon has a long-standing love of technology, and aside from extensive experience within the access control and security industry, has a diverse background which includes a spell of helicopter flying. His dedication and commitment to ICT clients and solutions means he is always on the go – a game that now involves the whole family since moving them to Colorado to take the reins of the US operation in 2015.
A founding employee, Damian has worked hands-on in every department of ICT. Alongside Hayden, he created the company's embedded product line, starting with a single alarm keypad, and expanding into one of the industry's most flexible systems. As head of R&D, he is responsible for product development at all levels, and leads an elite and innovative hand-picked development team. Not satisfied with constant “tinkering” in his working life, in his spare time he creates automated vehicle control systems for New Zealand’s film industry, and engine management systems aimed at high efficiency, high performance race vehicles.
Despite having a young family and surviving on a large amount of broken sleep, Richard has a great enthusiasm for fitness and the great outdoors which fortunately also counters his love of craft beer and food. A keen rugby league fan and NZ Warriors supporter, he also likes to ‘experiment’ in half marathons and has even undertaken the 100km Trail Walker event. These days however, he prefers to go the extra mile for his customers.
With over 10 years of experience in the security industry John King has done it all from installation, service, sales, and management. John spends most of his time away from the office trying to keep his four boys under control. When he and wife Nicole have time to themselves, they enjoy boating, watching football (GO PACK GO!!), snowboarding, ice fishing, snowmobiling, and riding motorcycles. John is also a veteran of the US Air Force.
Having spent the last 22 years in the physical security industry in roles ranging from technical support, field sales and marketing, Pat has a deep understanding when it comes to providing guidance on a comprehensive security solution. His expertise encompasses intrusion detection, access control, video surveillance and distributed audio systems. He has long had a passion for access control since it always seems to ‘open doors’ to new and exciting integration challenges. In his spare time, Pat enjoys watching Formula 1 racing, cycling, and running.
Ed has been in the security industry for more than ten years and has held roles as a technician and, more recently, as a consultant. Married with two very active boys that keep him on his toes, when he’s not working, Ed enjoys attending his kids sporting events, boy scout events, school events. Ed is a lifelong Boston sports fan, supporting the Red Sox, Patriots, and the Bruins. He is also an avid hockey player, enjoys riding motorcycles, and tries to fit in time at the gym when he can. With a passion for technology and exceeding customer expectations, he is always striving to improve customer relationships.
Based out of Florida, Scott brings over 15 years of sales experience from technical, industrial and healthcare environments, and is looking forward to bringing his expertise and technical skills to further service and develop the ICT customer base in his region. Married and with a son in college, he enjoys all sport, but especially college football. He also enjoys traveling, boating, fishing, cycling, and spending time with his family.
Based out of our Denver office, Paul has a passion for technology and a diverse background that encompasses a range of roles in both hospitality and sales. When he’s not driving sales in the office, your most likely to find him in the Rocky Mountains due to his love for snowboarding, camping, and hiking.
Simone has been working in the security industry for 15 years as a sales associate. When she’s not busy at work, she loves to spend time with her three children and enjoys running (when the local weather permits). She also loves fashion and is always up for a good shopping trip
Eric comes from a strong training background which includes both education and business information systems and he looks forward to using his skills to benefit ICT customers across the USA. An avid history and philosophy buff, he is also a fan of classic rock (his favorites are Led Zeppelin and The Grateful Dead) and played in a band for a short time. A Colorado resident for 11 years, Eric enjoys outdoor activities such as hiking and camping.
Daniel is part of the US Technical Support team, where he enjoys sharing his wealth of technical expertize with our customers. He describes his guilty pleasure as new technology, be it phones, PCs or TVs. Daniel also loves camping and back-packing in the mountains (which are perfect pastimes when located in Denver, Colorado) and seeing live bands at concerts. Unfortunately, he and his wife Rebecca will be far too busy for these pursuits following the arrival of their second child. They are also very very tired...
Erik has more than 10 years experience in retail and customer service, with over 5 years in management positions. A Colorado native, he can often be found snowboarding, camping, hiking, fishing, or playing golf. Always keen to discover new things, he enjoys tinkering with new technologies, learning about history, culture, and space exploration. He is also a self-confessed movie, tv show, and video game buff.
Peter has been a musician for over twenty years and can play seven different instruments. Technology and music have always been passions for Peter, and he enjoys studying for various certifications in the world of IT. Whether building a new PC or helping family and friends troubleshoot PC issues, he is always eager to help solve a problem related to technology
Drew comes from a strong DIY background where he has built everything from houses, to 3D-printers, to liquid cooled supercomputers. He has worked in a variety of fields including datacenter networking and broadcast engineering, and has now shifted gears to the security sector where he is able to utilize his full range of skills to provide technical support to ICT’s growing list of world class customers. When he is not working on his cryptocurrency mining operation, you can find Drew taking his girlfriend on another romantic picnic in the Colorado Rocky Mountains.
A native French speaker, Vicky is fluent in English and has a love of languages and technology, with a strong customer-oriented background. She describes herself as both a nerd and a gym addict. She enjoys playing video games, watching anime, and spends six evenings a week at the gym.
Based out of our Toronto office, Marina has a Bachelor of Engineering from Ryerson University and has been working as a system support analyst for the past five years. She likes hardware troubleshooting, network engineering analysis, and building systems. Outside of work, she enjoys spending time around family, learning new technologies, and watching documentaries. She also likes to travel, and her goal is to visit a new country every year.
Lydia appreciates all mediums of art and - like most of the Denver office - enjoys hiking and rock climbing in her spare time. She has a passion for life and loves to travel. She has visited many states across the US and travelled to Korea where she taught martial arts for two years.
Sarah is an Artist, a US Navy veteran, and an outdoor enthusiast with various certifications in sailing, scuba diving, outdoor education, and survival skills. She loves to travel and is currently studying towards a BA with a major in Anthropology and a minor in Studio Art-Painting.
Jon is based out of Denmark and has worked in the security industry for more than 25 years. With a BSC in electronic engineering and an MBA from the Copenhagen business school, he brings with him a wealth of knowledge and experience. As a qualified electrician, Jon has the practical skillset to add value to the growing number of ICT certified integrators operating across the region. He is very down to earth and enjoys building and renovating things, although it is golf that takes up most of his free time - you’ll often find him on a golf course whenever time and the Scandinavian weather allows.
Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.
Dave has worked in the security industry for over 25 years and previously ran a successful electronic security and locksmith business. Responsible for more than 150 Protege installations over the years, he has developed a strong relationship with ICT from the beginning and looks forward to sharing his experience with others. A firm believer that customer satisfaction equals success, he is always willing to go the extra distance to help customers achieve their goals. When not at work, Dave enjoys, kiteboarding, wakeboarding, and V8 Supercars.
With more than 30 years of experience in sales, Kerry is a motivated and experienced sales professional with a successful track record in complex markets both local and international. While born and raised in New Zealand, he has called Australia home for the last 20 years and has had the opportunity to work in some interesting countries including Vietnam, Philippines, Thailand, and China. When he’s not at work, Kerry enjoys history, technology, travel, and house renovation. Married with two adult children, he now has two dogs that are training him to walk and be obedient.
Bill has more than 20 years’ experience within the telecommunications and security industry and has an extensive network of contacts and knowledge of the industries within the ANZ region. When not at work, he enjoys racing cars, riding motorcycles, and watching Formula One. He’s a keen basketball player who also coaches his daughters’ basketball team, a health and wellness coach, and volunteers at a men’s mental health support group. Married with two children, Bill enjoys travelling with the family.
Shaun has a very unique trait - he has worked in every department at ICT. His history with us has seen him hold roles in production, tech support, and R&D, before moving into sales where his depth of company experience, product knowledge, and outstanding interpersonal skills are a true asset. He was a craft baker in Wellington for 7 years and did his apprenticeship in a pretzel factory. Outside of work, he enjoys outdoor pursuits such as mountain biking, trail running and scuba diving, and enjoys a busy homelife with his partner and twin girls.
Andy has a background in category/product management in the retail space. With a great understanding of how to manage and promote products from a customer standpoint, he brings valuable insight to the sales team. Outside of work you'll likely find him running around on the hockey turf, knocking down pins at a bowling alley, or taking his car apart and hoping he can put it back together. When it comes to relaxation, Andy is often in front of a PC playing games or in front of a TV watching the Lakers, where he often finds one of his four cats on his lap.
Shannyn has a love of shoes - with 137 pairs at last count, and she has been shopping since then. Often described as two different people in one body, Shannyn enjoys outdoor activities and playing sports such as hockey, tennis and social netball, but also has a really ‘girlie’ side with an interest in make-up artistry, music and reading. No one can deny Shannyn is a social butterfly, though, and she loves pretty much any social occasion where she can meet new people and clients.
Lisa has worked in customer service for more than 15 years, covering a range of clients and industries. In previous roles, she supported the printing and packaging industries, and more recently provided support for mental health professionals. On the weekends, you’ll normally find her in her garden or pottering around in her greenhouse, and when time permits, she enjoys four wheel driving and camping while exploring Australia.
Nicole has been with ICT since 2013, where she held roles in our Admin and Customer Services teams before her problem-solving abilities and natural interest in technology saw her transfer to Technical Support. She moved to Canada in 2018 where she was responsible for managing our Canadian business operations, but has now retured to NZ where her technical skillset and extensive product knowledge will be used to provide specialist support and design expertise across projects. In her spare time, Nicole enjoys hiking, travelling, and (due to formal training in patisserie) she creates the most incredible cakes.
James has more than 10 years' experiences in marketing and has worked with a range of leading brands that include FUSION, Ideal Electrical Suppliers, Volkswagen and Audi. James lives and breathes technology, innovation and creativity. With a young family you will typically find James and his kids exploring, riding bikes or adding an extension to the tree house. With a love of rugby, motorsport, fishing and the outdoors, the weekends are always full of excitement.
With her friendly, calm, and professional disposition, Laura is eminently suited to the role of Chief Customer Officer. She is very approachable and enjoys problem solving, which she achieves in a proficient, composed manner. Having returned from maternity leave, Laura no longer has spare time, and is enjoying familiarizing herself with the coffee machine.
Tu has been working with people since he was 15. He holds a degree in Marketing and Management and - like many kiwis - has spent time working overseas, including teaching English in Korea, Japan and Poland, and coaching hockey in Northern Ireland. He enjoys seeing 'problem' students get interested in his classes and achieve more than they thought possible. Outside of work, Tu likes Korean fried chicken, people, nature, and travel. Not necessarily in that order. Tu also won a gold medal at the first NZ, Australia, and Japan karate competition.
Emma has held a number of roles in customer services. She enjoys photography – particularly of the beautiful surf beaches around New Zealand – and teaching herself new camera skills. At the weekend, Emma balances her love for baking sweet treats with cooking healthy meals, and likes to take bush walks or visit the local beaches. She’d love to travel all over New Zealand and see all the scenic places the country has to offer, but would also enjoy a trip to Hawaii or another tropical destination.
Victoria is the friendly face behind our Australian admin team, taking care of all things customer services. Outside of work she enjoys playing sport, mainly football (AFL not soccer). In contrast, she also has a love for film and television - so much so, that she has a degree in this field and now boasts a collection of 1000 + DVDs.
Vanessa is responsible for ensuring ICT’s head office runs smoothly – a task she handles with ease. Originally from England, she met her husband in Sydney while on a working holiday in Australia. They moved to NZ over 30 years ago where they’ve raised 3 (now grown) children. She once survived 3 ‘awful’ days rowing the rapids on the Wanganui River, and on a recent trip to Thailand went sailing during a monsoon with 60 knot winds. Her ideal holiday destination is now somewhere on dry land – be it an African Safari or a day shopping at Sylvia Park.
Anthony has more than 15 years experience in the PABX and telecommunications industry and has worked with organizations such as Ericsson, Samsung, Motorola, Kirisun and Hitachi. After holding a senior position within the nurse call sector, he realized his true following was in the access control & security industry and his latest role saw him designing and implementing large scale projects for high level access control and CCTV installations. When not at work, Anthony’s weekends are generally spent skating, spending time with his family and dogs, and exploring the sights Victoria has to offer.
Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a ‘taxi’ service to their sports events. He still plays club hockey and is a member of ICT’s summer hockey team. He loves to travel, and can’t think of anything more enjoyable than lying by the pool with a good book in sunny Fiji.
Bryn is extremely driven when it comes to learning how technical devices operate and enjoys using that knowledge to troubleshoot and fix them. It’s this drive that led him to complete a degree in Computer Systems Engineering, and ultimately to his current position at ICT. He has a substantial transformers collection (300+ and still growing), and likes to spend his free time playing videogames, board games with friends, and running to keep fit.
With a passion for technology and all that comes with it, Cameron joined the support team shortly after completing his IT degree at Auckland University and has taken to it like a duck to water. Although seemingly dormant due to the number of TV shows he watches and the computer games he plays, he is very much the opposite – he is involved in countless sports teams and has a love for skydiving with the goal of gaining his A certificate. He’s loving it here at ICT and can't wait to keep learning. He also makes a wicked Piña Colada.
Harley has been interested in computers and technology for as long as he can remember. He started tinkering with electronics as a youngster until becoming interested in programming and software development. He's the resident tech expert for his family and friends and has a huge passion for cars and motorcycles, especially when it comes to making them go fast. In his spare time he can usually be found on his computer, in the garage, or both.
Stephenie first started with ICT as an intern in 2015. She has held roles in both our R&D and Tech Support departments so knows our products well - although the learning never stops as we are as we are constantly releasing new features. Stephenie was quick to volunteer when she heard we were opening an office in Melbourne, and 2 months later had reduced everything into 2 large bags and was holding a one-way ticket for herself and her cat. She loves her new life in Aussie and plays competitive roller derby. Outside of work, you’ll usually find her strapped to a pair of skates or doing calisthenic exercises at the local park. She also like snacks.
The latest addition to the tech support team, Mitchell is originally from South Africa and has been living in New Zealand for almost 11 years. Outside of work, he loves photography and exploring the outdoors – two things that he feels go hand in hand. He’s enjoyed gaming since he was 4 years old and has a keen interest in technology - not really surprising given his choice of career.
Arad worked as a computer networking tutor for 4 years, and has a keen interest in automation, networking, and security. In his spare time, he enjoys sports such as bowling, tennis, skiing, and paintball and is fascinated by nature and the cosmos. He never misses a chance to increase his learning, and loves to read about history and philosophy.