Now with up to 1000 people coming and going each day, the Grain Exchange needed an easily expandable security solution that would ensure peace of mind and a great end user experience.
That great user experience starts with an excellent working relationship between the customer and the integrator, and between the integrator and manufacturer. As a member of the ICT Dealer Network (IDN), Floyd Total Security brings just such a relationship, adding an expert support team and comprehensive training courses to the mix
Rob Pinter from Floyd Total Security explains that ICT lets them deliver more to their clients. “ICT has always offered fresh and innovative ways to present solutions to our customers. They give us the tools and all the equipment to make it work.”
Many customers are not looking for a company that does the job and moves on quickly – they need something more collaborative. Blake Tiedeman, Director of Real Estate Operation at MGEX, says that Floyd delivers that level of partnership. "First and foremost is the expertise. Not only in terms of what the products are, but also the team's ability to relate to us and our unique needs,” he explains.
To expand the reach of the system, a range of interior and exterior cameras were installed at the Grain Exchange. With live camera feeds linked directly to ProtegeGX-controlled doors, a popup is displayed to guards when a user interacts with a door. With PhotoID this gives guards a simple way of validating users – ID photos are displayed which guards can compare to the live video feed.
Blake describes how these features have prevented invalid access to the building:
Blake says that control has done wonders for the company’s sense of security. “I can’t tell you the peace of mind that we have,” he explains. The Grain Exchange has even assisted law enforcement with the archived footage.
The Grain Exchange’s three buildings cover approximately 360,000 square feet and needed a system that wouldn’t negatively affect its historical integrity. With approval from the Minneapolis Heritage Preservation, Floyd worked alongside the Grain Exchange to secure the buildings without creating an eyesore.
Blake explains, “We want these historic buildings utilized, and full of life. We know things have to evolve and change – that’s the way it is. We can’t fill these buildings with tenants and provide an environment for success, if they’re not clean, heated and safe.”
With this in mind, card readers were discretely installed on the insides of door frames to avoid drilling holes in the walls, and cameras set in areas where wiring would be unobtrusive.
Where hardwiring locks wasn’t possible, Floyd installed a Salto wireless locking system that integrates directly with ProtegeGX. This allowed the Grain Exchange to bring more doors online, and reduce the number of physical keys required. As Blake explains, the goal was to have as “small a keychain as possible” to maximize control, "The more things we can add to the key fob, the better. That’s a big deal."
Commercial leasing is a competitive game, and the Grain Exchange hopes to increase the real estate side of the business in the future. To add more value to the tenancies, they’ll offer a security service that covers access control, intrusion detection, monitoring and cameras. That way, bringing more areas under the security umbrella can bring in additional revenue.
They may also integrate the elevator system with ProtegeGX, adding cameras into the elevator cars and on the rooftop, and bringing in the ICT Data Sync Service to handle data.
With the extensive feature set and scalability of ICT ProtegeGX, the Grain Exchange has a wealth of options to carry them into the future.