R&D Support Engineer
ICT is a world leading manufacturer of cutting-edge security and access-control products, based on Auckland's North Shore. Our work ethic, combined with the quality of our staff, has resulted in exceptional year-on-year growth.
We offer a culture that embraces diversity, and inclusiveness. Our diligent teams are committed and hard-working, but we like to ensure we have fun too - some of our many initiatives include an active Social Club with regular extra-curricular events, subsidised gym memberships, onsite yoga and massages once per month by professional physiotherapists. Our modern staff lunchroom has arcade games and even table tennis, a great location for our fun monthly staff social events!
The successful candidate will be a strong communicator and problem-solver with excellent time management skills and the capacity to work to deadlines without constant supervision. A high level of motivation and attention to detail is required, and the ability to demonstrate ownership and initiative of assigned tasks is an essential requirement.
This pivotal role will entail the creation, replication and operation of sites and system hardware and software environments for the purposes of R&D team investigation and development, as well as set-up and management of third-party systems for integration, transition and technical development.
A confident communicator, the R&D Support Engineer will liaise with third-party suppliers, and engage with OEM and ICT customers directly to deploy software and hardware for validation and investigation, resolving specific issues as required and operating the R&D beta testing programme, ensuring customers are supported in their testing environment installations and upgrades.
Additional responsibilities include ensuring critical infrastructure (such as ICT buildings) are up to date with R&D releases, VM environment operation, maintenance and management in conjunction with R&D and IT teams and inspection, validation and replication of support issues and feature requests raised to R&D.
All candidates should have experience with:
- Installation and configuration of building security, access control and automation systems
- MS experience and/or certification including Networking & Server, Hyper-V, Azure, Active Directory
- PC & OS install and configuration
- Enterprise software deployment
- Firewall administration
- MS SQL Database setup and administration
- Exceptional candidates will have experience with Asterisk / VOIP system administration.
All candidates applying for this role MUST have the right to work permanently in New Zealand. Police or security checks will be required for successful candidates.
Please send an up to date CV and covering letter outlining your suitability for this role to firstname.lastname@example.org.