Membership Management Made Easy 

Hello Club, powered by Frello takes advantage of the seamless integration with Protege WX to make their offering more powerful. Using the Protege WX API - a custom integration tool which allows system control from a third-party application - the Hello Club, powered by Frello platform now includes a security solution which unifies access control functions with lighting and other building automation functions with facilities such as saunas.

“We interface with the Protege WX controller, listen to events coming from Protege WX, and then act upon those events,” says Reis. “It allows us to verify membership status or any specific permissions. Then we're able to unlock a door or switch on the court lights. In addition to that, clubs can configure it so if a door is left open for too long, say more than 10 minutes, they get an alert to let them know.”

Thanks to the open protocols there are endless ways the Protege WX API can be used to meet your exact needs. “There’s lots of flexibility that we can configure using the ICT protocol and components,” says Reis.

Now that Devoy Squash & Fitness Centre uses Hello Club, powered by Frello to manage access and light control, and all back-end membership activities including the payments process, ease-of-use for clubs is of utmost importance. Brown explains how simple he finds it.

“It's extremely easy and intuitive and it works exceptionally well. It also gives us the ability to manage off site. I can do it from home, or from my phone if I need to as well.”

“Our earlier systems only captured probably one part of the equation. Lights, doors, keys, and membership management were all separate. With Hello Club, powered by Frello and ICT this is now all integrated. The system allows us to manage three key groups - members who are our core base, regular groups, and then our casual members as well.”

Casual members are becoming increasingly important for clubs all over the globe. Brown says, “The casualization of clubs is growing, and there's a huge demand for people to want to be able to play on a casual basis.”

Hello Club, powered by Frello makes it easy to attract and manage casual users. And setup is quick and simple for anyone that wants to become a casual player, Reis explains. “If they show up at the club, they register online on their mobile phone. They make a booking and pay online, receive a temporary PIN that unlocks the door. Then the lights switch on and they're able to go on court and play.”

For Devoy Squash & Fitness Centre, another advantage is remote access provided by Hello Club, powered by Frello’s use of the Protege WX API. “If members have any difficulty in gaining access to the facility, I can remotely open the doors and turn the lights on as well, which is something that we just couldn’t do before,” says Brown.

“Casual members have become a key income stream. We’ve seen huge growth, and it’s a key pathway to new membership as some will ultimately convert into full members. It's just getting stronger and stronger, and we see it becoming a key part of the facility going forward.”

Based in the Bay of Plenty, Hello Club, powered by Frello delivers world-class solutions that offer easy and efficient management for sports clubs and other organizations of all types and sizes. In addition, they specialize in Protege WX integrations that deliver secure access and automation solutions for their customers all over the world.