The Challenge
Hotel Halond is a boutique property where the guest experience depends on frictionless, intuitive interactions with every aspect of the building — including how guests access their rooms, the gym, spa facilities, and parking.
The hotel’s management needed a security system that could manage guest credentials tied to reservation dates, control staff access to service areas and back-of-house zones, and integrate with the property management system (PMS) — all without creating complexity for the front desk team or inconvenience for guests.
The previous access control system was difficult to administer, required manual credential updates when reservation dates changed, and offered no integration with the wider building management infrastructure.
The Solution
Hotel Halond deployed Protege WX for access control throughout the property. The web-based, no-software platform enabled rapid deployment and gave front desk staff an intuitive browser-based interface for issuing and managing guest credentials.
The implementation included:
- PMS integration — guest access credentials automatically activated at check-in and deactivated at checkout, synchronized with the reservation system
- Zone-based access control — guests access only the areas covered by their booking (standard room, premium room, spa access, parking)
- Staff credentials with time-restricted access to service corridors, housekeeping storage, and management offices
- Building automation outputs — HVAC and lighting control linked to occupancy status via the Protege system
- Mobile app management for duty managers to grant, modify, or revoke access remotely
Key Outcomes
- Zero manual credential management — guest access fully synchronized with PMS reservations
- Reduced front desk workload with automated check-in/checkout access provisioning
- Tiered guest access aligned with booking type and purchased amenities
- Significant energy savings through occupancy-linked HVAC and lighting control
- Remote management enabling duty managers to respond to access issues from anywhere on the property
- Under 5-minute setup for new staff credentials
What They Said
“Our front desk team wanted something simple. Protege WX delivered exactly that — guests get the access they need, and our team can manage it without any specialist knowledge.”
— General Manager, Hotel Halond